Privacy Policy

Last updated: 10 October 2026

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from this website. By using our website, you agree to the practices described here.

Information we collect

Personal details you give us when placing an order or contacting us: name, email address, phone number, and billing and shipping address.
Order details: products purchased, order value and payment method.
Device and usage data: IP address, browser type, pages viewed and cookies, collected automatically to run and improve the website.

Payment information

Online payments are processed securely by our payment partners (including Razorpay). We do not store your card, UPI, net banking or wallet details on our servers. Payment data is handled by the payment gateway in line with PCI-DSS standards and RBI guidelines.

How we use your information

To process, ship and deliver your orders and send order and tracking updates
To handle returns, refunds, exchanges and customer support requests
To prevent fraud and keep our website secure
To send offers and updates, only if you have opted in (you can unsubscribe at any time)
To comply with legal and tax obligations

Sharing your information

We do not sell or rent your personal information. We share it only with trusted service providers who help us run the store, such as our e-commerce platform (Shopify), payment gateways, courier and logistics partners, and analytics or marketing tools, and only to the extent needed to provide their services. We may also disclose information when required by law or to protect our rights.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work properly.

Data security and retention

We use reasonable technical and organisational safeguards to protect your data. We keep your information only as long as needed for the purposes above or as required by law.

Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by writing to us at the email below.

Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer for any concern about your personal data:
Email: lumyaiapp@gmail.com
Phone: +91 88483 79852
Address: Irshad Manzil, Mammoodu, Chandanathope, Kollam, Kerala 691014, India