Refund & Cancellation Policy

Last updated: 10 October 2026

Order cancellation

You can cancel your order before it is dispatched by emailing lumyaiapp@gmail.com or calling +91 88483 79852 with your order number.
For prepaid orders cancelled before dispatch, a full refund is issued to your original payment method.
Once an order has been dispatched it cannot be cancelled, but you may return it under the return policy below.
We may cancel an order because of stock unavailability, pricing errors or suspected fraud; in that case you will receive a full refund.

Returns and exchanges

Returns and exchanges are accepted within 7 days of delivery.
Items must be unused, in their original packaging, with all tags intact.
For hygiene reasons, earrings and nose pins cannot be returned unless they arrive damaged or defective.
To request a return, email us with your order number, the item and the reason for return.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please share an unboxing video or clear photos within 48 hours of delivery. We will replace the item free of cost or issue a full refund.

Refunds

Once your returned item is received and inspected, we will email you to confirm whether the refund is approved.
Approved refunds are processed within 5–7 business days to your original payment method (UPI, card, net banking or wallet). Depending on your bank, it may take a few more days to reflect in your account.
For Cash on Delivery orders, refunds are made by bank transfer or UPI to the account details you share with us, or as store credit if you prefer.
Shipping charges, if any were paid, are non-refundable except for damaged, defective or wrong items.